[Important]: Support Site Change!
Posted by Vlad Trofimov on 26 March 2021 10:10 AM
Dear Leostream Support User,
As we continue to grow our business, we also need to grow our capabilities to better support our customers and trial users. We are excited to announce that our support center will be moving to the Freshdesk platform. We are working diligently to ensure that the transition is as smooth as possible for our customers. This new platform will provide much needed enhancements to our support objectives, and will enable us to serve you better. Some of these enhancements include:
Timeline: Migration is planned to start at 10AM EDT on Saturday, April 3rd, 2021. Kayako Classic will no longer accept user registrations or logins at this time. Customers should expect to gain access to the new site by 5PM EDT the same day.
What does this mean for me?
If you have an existing support account with us, you will have to reset your password in Freshdesk to access your tickets. You can access your account by navigating to https://support.leostream.com/support/login and clicking the “Forgot your password?” link to fill out the password reset form with your associated email.
Accessing Support after 5PM ET on 4/3/21:
Portal Link: https://support.leostream.com/