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How do I upgrade the Leostream Agent on my desktops? - Powered by Kayako Help Desk Software
How do I upgrade the Leostream Agent on my desktops?
Posted by , Last modified by Karen Gondoly on 01 November 2018 09:40 AM

The Connection Broker can push out Leostream Agent upgrades to all of your remote desktops. To perform the upgrade, the Leostream Agent must be able to verify that the source of the upgrade request is your Connection Broker. Therefore, the Leostream Agent must have a working network connection to the Connection Broker before attempting the upgrade, either through a DNS SRV record or IP address definition. You can check your connection on the Leostream Agent using the Test button on the Options tab on the Leostream Agent Control Panel dialog. (For more information on using the Leostream Agent Control Panel, see the Leostream Agent Administrator's Guide).

Note: If you install the USB component on the Leostream Agent, you may encounter a Windows security pop-up regarding drivers that halts the installation. Therefore, desktops with USB support may require manual intervention to complete the Leostream Agent installation.

To update the Agents:

  • Go to the > Resources > Desktops list. The Leostream Agent Version column shows the currently installed version for each desktop. If this version is lower than the version shown on the Status > Downloads page, the Desktop will have an Upgrade choice in the Actions column. 
  • Choose Upgrade. The Connection Broker pushes the Leostream Agent out to the desktop, where it is installed and the desktop is subsequently rebooted. 

To upgrade several desktops:

  • In the Bulk actions column, select the checkboxes for these desktops. If the column of bulk actions check boxes are not shown, click the Customize columns link at the top-right of the page and ensure that the Bulk actions item is in the Selected Items list.
  • Choose Edit from the drop-down menu at the top of the Bulk actions column.
  • In the Edit desktops form that opens, select the Upgrade Agent to latest version option.
  • Click Save. The Connection Broker upgrades the Leostream Agent on all of the selected desktops.
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